Let me explain. Here is an example of what a typical drive thru ordering experience is like for me.
I pull up to the speaker...
Man's voice: Hi, welcome to McDonald's. Would you like to try one of our new McCafe shakes?
Me: No thank you sir. I just need a large unsweet tea, a cheeseburger happy meal with no onions and a sprite to drink wi.....
Lady's voice: Hi, may I take your order.
That's the moment I realize that the first voice was a recording, and I just gave my order to the air.
You think I would catch on, but I fall for this about 80% of the time. The idea of having a little intro as you pull up is a great idea, but why...WHYYYYYY do they have to end it with a question...
Would you like to try our new angus burger?
Would you like our new strawberry lemonade freeze?
Would you like one of our tasty McCafe coffees?
Even when I realize that it's a recording, I always feel like I have to answer the question. I always feel the compulsion to tell the recording, "No thank you." Also, the southern in me says yes sir and yes ma'am to everyone...even the drive thru recording.
While I am ordering to the air, I am convinced that the actual drive thru worker is making fun of me. Why? Because I used to work drive thru and that's exactly what I would do.
Thanks McDonald's for adding yet another moment of awkwardness to my life.
